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MAINTENANCE & SUPPORT

Designed to fit the specific needs of any laboratory, whether in the academic, government, or private sector, the Maintenance and Support Program offers a variety of support packages aimed at maintaining peak performance at an affordable price. The package options range from full service coverage five days a week, to service provided on an as-needed basis. The program extends our service organization around the world with packages that fit all laboratory needs and budgets.

 

Coverage details may vary by region. For information about purchasing a Service Contract or for details, please contact Service Sales at 512-219-8020 or email [email protected].

Plan Options:

 

Platinum

The Platinum service plan is intended for customers who continuously operate the instrument and require proactive service with assurance of onsite 1-business day response.

 

Gold

The Gold service plan is intended for customers who regularly operate the instrument and require proactive service with the assurance of onsite 2-business day response.

 

MAGPIX® Standard

The MAGPIX® Standard service plan is intended for customers who regularly operate the instrument and require proactive service with the assurance of onsite 2-business day response. Preventative Maintenance visits are not included under this plan.

 

Silver

The Silver service plan is intended for customers looking for proactive service while staying within strict budgetary constraints.

 

Bronze

The Bronze service plan is intended for customers who may want coverage but have infrequent service needs and don’t require 1-2 business day response.

 

Coverage details by plan and instrument type:
FeaturesPlatinumPlatinumGoldMAGPIX StandardSilverBronze
Instrument TypesLuminex® 200™
FLEXMAP 3D®
MAGPIX
ARIES®
ARIES® M1
VERIGENE®
AllMAGPIXLuminex 200
FLEXMAP 3D
Luminex 200
FLEXMAP 3D
VERIGENE
Unlimited Visits for Emergency RepairXXXXX 
Preventative Maintenance Visit per Year211 11
Travel and Labor Costs Associated with Emergency RepairXXXXX 
Part Costs Associated with Emergency RepairXXXX 20% discount on parts
Priority Scheduling for Service RequestsXXXXX 
Product Updates and ModificationsXXXXX 
Telephone and Online Support 24/7XXXXXX
Onsite Response Time (Business Days), if Required11222
after receipt of PO
 

 

 

Note: Not all service plans are available in all countries. See Supported Countries for more information.

Supported Countries
CountriesPlatinumGoldSilverBronzeMAGPIX Standard
Austria
Bahamas
Barbados
Belgium
Bermuda
Bulgaria 
Canada
Cayman Islands
China
Croatia 
Cyprus   
Czech Republic 
Denmark 
Dominican Republic
Estonia 
Finland 
France 
Germany
Greece 
Hong Kong
Hungary 
Iceland 
Ireland
Italy 
Jamaica
Japan
Latvia 
Lithuania 
Luxembourg
Malta
Mexico
Monaco 
Netherlands
Norway 
Poland 
Portugal 
Puerto Rico
Romania 
Slovakia 
Slovenia 
Spain 
Sweden 
Switzerland
United Kingdom
United States
Virgin Islands (U.S.)

 

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