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LUMINEX CENTRAL REPAIR FACILITY

The Luminex Central Repair Facility (LCRF) is an extension of the Field Service department, offering an additional service option to customers. The LCRF provides excellent service by trained experts in a timely manner and is committed to ensuring customer satisfaction.

 

 

Central Repair Facility Service Packages
Program Package Summary Express Extra Extensive
Services performed Two Four Nine
Functions verified Five Six Eight
Specifications verified Eight Eight Nine
Cost (excludes shipping and handling or additional parts or service) $450 USD $650 USD $1000 USD
At this time the following items are accepted by the LCRF for repair: Luminex® 100/200™, Luminex XYP™ (XY Platform), Luminex SD™ (Sheath Delivery system), MAGPIX®, FLEXMAP 3D® and optical platform.

 

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Express Repair Service
Overview Services Performed
The Express Repair Service offers the fastest turn around time while ensuring optimal performance of the Luminex 100 or 200 instruments.
  • Check unit over and verify that it passes all Field Service functions and specifications.
  • Optimize alignment of lasers (if necessary)
Cost Functions Verified
$450.00 USD (excludes shipping & handling or additional parts or services)
  • Wash
  • Prime
  • Backflush
  • Calibration
  • Self Test
Luminex 100/200 Specifications Verified
Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill.
Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.
  • Temperatures
  • Pressures
  • High Voltage
  • Offsets
  • CV’s
  • Means
  • Controls (if applicable)
  • Laser Power

 

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Extra Repair Service
Overview Services Performed
The Extra Repair Service verifies the optimal performance of the Luminex 100 or 200 instruments in addition to replacing key external consumables.
  • Check unit over and verify that it passes all Field Service functions and specifications
  • Optimize alignment of lasers (if necessary)
  • Replace air filter, sheath filter and clean bottom filter
  • Replace syringe Teflon tip
Cost Functions Verified
$650.00 USD (excludes shipping & handling or additional parts or services)
  • Wash
  • Prime
  • Backflush
  • Calibration
  • Self Test
  • Syringe Operations
Luminex 100/200 Specifications Verified
Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill.
Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.
  • Temperatures
  • Pressures
  • High Voltage
  • Offsets
  • CV’s
  • Means
  • Controls (if applicable)
  • Laser Power

 

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Extensive Repair Service
Overview Services Performed
The Extensive Repair Service offers the most in-depth and thorough service to ensure the optimal performance of the Luminex 100 or 200 instruments. This service is above and beyond nominal evaluation.
  • Check unit over and verify that it passes all Field Service functions and specifications
  • Optimize alignment of lasers (if necessary)
  • Remove external light, scratches and marks
  • Professional or factory packaging of instrument for shipping
  • Clean cuvette and sample injection needle of optical platform
  • Replace broken or leaking fittings
  • Upgrade firmware (if required)
  • Replace worn/discolored fluidics lines
Cost Functions Verified
$1000.00 USD (excludes shipping & handling or additional parts or services)
  • Wash
  • Prime
  • Backflush
  • Calibration
  • Drain
  • Sanitize
  • Self Test
  • Syringe Operations
Luminex 100/200 Specifications Verified
Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill.
Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.
  • Temperatures
  • Pressures
  • High Voltage
  • Offsets
  • CV’s
  • Means
  • Controls (if applicable)
  • Laser Power

 

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Shipping Guidelines

 

The LCRF has compiled this list of guidelines to help our customers return parts or instruments for repair. At this time, the following items are accepted by the LCRF for repair: Luminex 100/200, XY Platform, Sheath Delivery system (SD), and optical platform. *Please do not send any valves, lasers, circuit boards, syringe pumps, sensors, compressors, PMT’s, or items that are considered non-repairable. For all items it is not necessary to send any cables, which are not permanently attached.

 

Instruments

 

Luminex 100/200: due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill.

 

Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.

 

XY Platform: due to the calibration and alignment of the plate holder, please return platform in original shipping box and include the shipping plug (secures the plate holder during transit). If unit is not returned in original shipping box w/shipping plug, an additional charge for the box and/or plug will automatically be added to the bill.

 

Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.

 

Sheath Delivery (SD): when returning SD, please drain unit and return in original shipping box. If unit is not returned in the original shipping box, an additional charge for the box will automatically be added to the bill. Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.

 


 

Components

 

Optical Platform: due to the sensitive alignment of the optics, all platforms will be returned to the customer in a specially designed shipping box. These shipping boxes can be used until they are no longer suitable to make the journey. If a shipping box is not available or the platform is not returned in one, an additional charge will automatically be added to the bill. *Please leave the short length of tubing coming from the top of the cuvette to the T-connection, on the platform. Also, for alignment purposes, please leave the green laser attached to the platform (For Coherent Lasers, it is not necessary to include the controller box, but it is preferred. For Uniphase Lasers, the controller cannot be separated from the laser head, it is a matched set). Do not send the bracket, for either laser, which supports the controller box. It is not needed and will not fit in the shipping box, so it will have to be shipped back separately for an additional cost. Additionally, flushing the cuvette with DI water and then draining it will help to reduce clogs and repair time once it is reattached to the system.

 

Note: Please decontaminate the platform by flushing it with 10% bleach solution prior to flushing with DI water. Include a copy of the completed documentation from the users’ manual with the instrument. If the completed documentation is not included with the platform, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.

 

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