Luminex Support & Customer Center

TECHNICAL SUPPORT

If you need technical support, contact us 24 hours a day by calling 1-877-785-2323, email us, or fill out this brief form!
 
 
Contact the Support Team

CALL ME BACK

Need help with an existing case? Fill out this short form and one of our specialists will give you a call back.
 
 
Call Me Back

FLEX USAGE SUPPORT

Upload your Flex usage data using the Flex Usage Support feature. Click here to login to your account, or you can create a new account.
 
Upload Flex Usage Data

PRODUCT DOCUMENTS

Formerly known as the “Downloads” section, this is where you can find manuals, CoQ, MSDS, and other product-related documents.
 
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TARGET VALUES

Conveniently download the lot specific target values and Certificates of Quality for your calibration and verification kits.
 
 
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TRAINING

Get the most out of your Luminex system with innovative standard and customized training courses, designed to optimize your platform’s utility.
 
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VIEW MY ORDERS

Log in to the Customer Center to view your order history and status.
 
 
View My Orders

VIEW MY CASES

Log in to the Customer Center to create and monitor your support cases.
 
 
View My Cases

KNOWLEDGE BASE

Log in to the Customer Center to read Knowledge Articles and find answers to frequently asked questions.
 
View Knowledge Articles

FIELD SERVICE ENGINEERS

These educational courses, ideally suited for Field Service Engineers, will provide an understanding of instrument technology, software, and hardware.
 
 
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FIELD SERVICE

Luminex Field Service provides maintenance and support programs for your Luminex instrumentation and offers additional service options performed by trained experts.
 
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INSTRUMENT SUPPORT VIDEOS

Watch how-to videos for help with installation, maintenance, troubleshooting, and general routines for your instruments.
 
 
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