With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a comprehensive service program supported by trained, in-house specialists and technical support representatives. With full coverage for replacement of approved instrument components, our warranty protection and service plans ensure your system remains fully operational.
Register your Muse Cell Analyzer
Please take a minute to register your Muse System. By doing this, we are able to inform you of any new software updates and new assay modules available.
To ensure that your instrument continues to produce high quality, reliable data for years to come, several warranty options are available to address the budget and needs of every lab.
| Muse® Total Service Plan | Muse Advanced Service Plan | Muse Essential Service Plan | Standard Warranty (first 12 months after purchase date) | |
| Repair at Depot Center (Includes Labor and Expenses) | Yes – Unlimited repairs are covered | Yes – Two repairs are covered within one year | No | Unit repaired or replaced as appropriate |
| Annual Preventative Maintenance Service | Yes | Yes | Yes | No |
| Cost of Shipment From Local Repair Site to Customer Location | Yes | Yes | Yes | Yes |
| Software Upgrade | Yes | Yes | Yes | Yes |
| Factory Trained and Authorized Service Engineers | Yes | Yes | Yes | Yes |
| Technical Support Call Center | Yes | Yes | Yes | Yes |
Muse Cell Analyzer Service Plans
To learn more about available warranty plans, download the Muse Warranty and Service Brochure.
| Customer Support | |
| Local | +1 (206) 374-7000 |
| Toll Free (USA) | 1-(800) 645-5476 |
| Email (instrument support) |
[email protected] |
| Email (analysis support & other questions) |
[email protected] |
Software Installation Instructions:
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| Release Date | Update Description | Download Software Updates |
| November 8, 2016 |
*NOTE: In addition to software system technical controls, 21 CFR Part 11 requires that user facilities have established procedural and administrative controls. These include defined and documented lab policies, standard operating procedures, personnel training, notification, and management controls. |
Download Now |
Installation Instructions:
|
||
| Release Date | Update Description | Download Software Updates |
| November 8, 2016 |
|
Download Now |
Not sure how the Muse Cell Analyzer can facilitate your research? Explore the growing list of Muse applications by clicking the links below. Then be inspired to unleash the potential of rapid, multiparameter cell analysis for your own cell health, cell response, and signaling applications.
With the Muse Analyzer, sophisticated cell analysis has never been simpler. Even startup is a snap. Watch the following Muse demo videos to quickly set up and operate your instrument. Individual Muse demo video chapters instruct you in:
For more detailed information and for handy reference, please consult the Instrument Users Guide.
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