An easy to use, simple, compact, robust instrument for your cell analysis needs
Guava® Muse® Warranty & Software Updates
With its simple design and operation, the Guava® Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a comprehensive service program supported by trained, in-house specialists and technical support representatives. With full coverage for replacement of approved instrument components, our warranty protection and service plans ensure your system remains fully operational.
Learn more about our service plans here.
Instrument Service Plans
On-Site and Depot Service Plans1 are available for the Muse Cell Analyzer, depending on the needs of your laboratory. On-Site Service Plans aim to meet the needs of customers who require maximum up-time for their systems, or are working in settings in which the instrument must remain in the laboratory. Depot Service Plans aim to meet the budgetary needs of academic laboratories.
On-Site Service Plans |
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|---|---|---|---|---|
| One-Year Instrument Warranty | Complete On-Site Service Plan | Intermediate On-Site Service Plan | Basic On-Site Service Plan | |
| Unlimited On-Site Service2 | ✓ | ✓ | ||
| On-Site Service Repair Visit3 | ✓ | |||
| Repair Parts | ✓ | ✓ | 20% Discount4 | 10% Discount |
| Annual Preventative Maintenance On-Site Service5 | ✓ | ✓ | ✓ | |
| Trained and Authorized Service Technicians | ✓ | ✓ | ✓ | ✓ |
| Technical Support – Telephone and Online |
✓ | ✓ | ✓ | ✓ |
| Training Visit6 | ✓ | |||
| Priority Service Scheduling | ✓ | ✓ | ||
| Firmware Updates | ✓ | ✓ | ✓ | |
Depot Service Plans |
||||
|---|---|---|---|---|
| One-Year Instrument Warranty | Complete Depot Service Plan | Intermediate Depot Service Plan | Basic Depot Service Plan | |
| Unlimited Depot Service7 | ✓ | ✓ | ||
| Depot Service Repair8 | ✓ | |||
| Repair Parts | ✓ | ✓ | 20% Discount9 | 10% Discount |
| Annual Preventative Maintenance Depot Service | ✓ | ✓ | ✓ | |
| Trained and Authorized Service Technicians | ✓ | ✓ | ✓ | ✓ |
| Technical Support – Telephone and Online |
✓ | ✓ | ✓ | ✓ |
| Priority Service Scheduling | ✓ | ✓ | ||
| Firmware Updates | ✓ | ✓ | ✓ | |
Contact Customer Support for more information on the Muse Cell Analyzer service plans:
Customer Support |
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| [email protected] | |
| U.S. | +1 877 785 2323 |
| Outside the U.S. | +1 512 381 4397 |
| EMEA | +31 (0)73 800 1900 |
| China | +86 21 802 31150 |
| Japan | +81 03 5545 7444 |
Software Installation
Software Installation Instructions: |
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| Release Date | Update Description | Download Software Updates |
| May 30, 2019 |
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Download Now |
Installation Instructions: |
||
|
||
| Release Date | Update Description | Download Software Updates |
| May 30, 2019 |
|
Download Now |
Muse Cell Analyzer Application Notes and Technical Briefs
Not sure how the Muse Cell Analyzer can facilitate your research? Explore the growing list of Muse applications by clicking the links below. Then be inspired to unleash the potential of rapid, multiparameter cell analysis for your own cell health, cell response, and signaling applications.
Browse Muse Applications and Technical Briefs
- Rapid Detection of Cellular Caspase Activity
- Early and Sensitive Detection of Cellular Health Perturbation
- Rapid and Sensitive Detection of Apoptosis with Measurement of Caspase 3/7 Activity
- Rapid and Sensitive Detection of Apoptosis with Measurement of Annexin 5 Activity
- Simplified Cell Cycle Phase Analysis
- Kinetics of Intracellular Nitric Oxide Production and Cytotoxicity in Lipopolysaccharide- and Interferon-?-Induced Macrophage Activation
- A Quantitative Approach for Interrogation of H2A.X and ATM DNA Damage Signaling Using Rapid Benchtop Flow Cytometry
- Precise and Accurate Counts and Viability Measurements Across Multiple Cell Lines Using the Muse® Cell Count & Viability Assay
Muse Cell Analyzer Installation Videos
With the Muse Analyzer, sophisticated cell analysis has never been simpler. Even startup is a snap. Watch the following Muse demo videos to quickly set up and operate your instrument. Individual Muse demo video chapters instruct you in:
- Unpacking the Instrument
- Installation of Key Components
- General Guidance for Getting Started
- Running the System Check
- General Care and Maintenance
For more detailed information and for handy reference, please consult the Instrument Users Guide.
Video Library
Chapter 1: Unpacking the Instrument
An easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Guava® Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offe- Accessories included
- Instrument features and navigation
- Registering your instrument online
Chapter 2: Installation
An easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Guava® Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offe- Installation
- Filling the fluid bottles
- Connecting the waste bottle tubing
- Installing the flow cell
Chapter 3: Preparing to Run Samples
An easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Guava® Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offe- Basic instrument settings
- Main software features
- General instrument operations
- Exporting files
- Updating software
- Cleaning the fluidics using the System Clean program
Chapter 4: System Check
An easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Guava® Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offe- Running the Muse® System Check application
- Bead preparation
- Running replicates
- Result interpretation
- System Check troubleshooting
Chapter 5: General Maintenance
An easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Guava® Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offe- Cleaning the fluidics and flow cell
- Best maintenance practices
Optimize Your Fluorophore Selection
This Spectra Viewer can be used for any of our flow or imaging flow cytometers. Simply select your instrument, configuration, and fluorochomes to view the excitation and emission spectra specific to your instrument.
Flow Cytometry and Imaging
Luminex flow cytometers and cellular analysis instruments give you instant access to all facets of cellular phenotypes and morphology.
Amnis Cellstream
Amnis FlowSight
Amnis ImageStreamX Mk II
Guava easyCyte
Guava Muse
References:
- Not all service plans are available in all countries. For more information, please contact Service Sales at [email protected] Standard Luminex policy requires that instruments with a lapse in service coverage be recertified by Luminex prior to commencing a service plan. The recertification fee includes travel and three hours of labor.
Additional hours of labor and parts used during the recertification will be invoiced. Additional Services (described on the following page) are not covered by any service plan. - Parts, labor, and travel are included for all On-Site Service Visits under the Complete On-Site Service Plan.
- Parts, labor, and travel are included for the first On-Site Service Repair Visit in addition to the one Annual Preventative Maintenance On-Site Service.
- Under the Intermediate On-Site Service Plan, subsequent repair visits include a parts discount of 20%. Labor and travel not included.
- Parts, labor, and travel are included for the one (1) Annual Preventative Maintenance On-Site Service.
- One (1) training visit is provided under the Complete On-Site Service Plan.
- Parts, labor, and shipping are included for all Unlimted Depot Services under the Complete Service Plan.
- Parts, labor, and shipping are included for only the first Depot Service Repair in addition to the one (1) Annual Preventative Maintenance Depot Service.
- Under the Intermediate Depot Service Plan, subsequent repair visits include a parts discount of 20%. Labor and travel not included.