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MAINTENANCE & SUPPORT

Designed to fit the specific needs of any laboratory, whether in the academic, government, or private sector, the Maintenance and Support Program offers a variety of support packages aimed at maintaining peak performance at an affordable price. The package options range from full service coverage five days a week, to service provided on an as-needed basis. The program extends our service organization around the world with packages that fit all laboratory needs and budgets.

 

Coverage details may vary by region. For information about purchasing a Service Contract or for details, please contact Service Sales at 512-219-8020 or email [email protected].

Plan Options:

 

Platinum

The Platinum service plan is intended for customers who continuously operate the instrument and require proactive service with assurance of onsite 1-business day response.

 

Gold

The Gold service plan is intended for customers who regularly operate the instrument and require proactive service with the assurance of onsite 2-business day response.

 

MAGPIX® Standard

The MAGPIX® Standard service plan is intended for customers who regularly operate the instrument and require proactive service with the assurance of onsite 2-business day response. Preventative Maintenance visits are not included under this plan.

 

Silver

The Silver service plan is intended for customers looking for proactive service while staying within strict budgetary constraints.

 

Bronze

The Bronze service plan is intended for customers who may want coverage but have infrequent service needs and don’t require 1-2 business day response.

 

Coverage details by plan and instrument type:
Features Platinum Platinum Gold MAGPIX Standard Silver Bronze
Instrument Types Luminex® 200™
FLEXMAP 3D®
MAGPIX
ARIES®
ARIES® M1
VERIGENE®
All MAGPIX Luminex 200
FLEXMAP 3D
Luminex 200
FLEXMAP 3D
VERIGENE
Unlimited Visits for Emergency Repair X X X X X  
Preventative Maintenance Visit per Year 2 1 1   1 1
Travel and Labor Costs Associated with Emergency Repair X X X X X  
Part Costs Associated with Emergency Repair X X X X   20% discount on parts
Priority Scheduling for Service Requests X X X X X  
Product Updates and Modifications X X X X X  
Telephone and Online Support 24/7 X X X X X X
Onsite Response Time (Business Days), if Required 1 1 2 2 2
after receipt of PO
 

 

 

Note: Not all service plans are available in all countries. See Supported Countries for more information.

Supported Countries
Countries Platinum Gold Silver Bronze MAGPIX Standard
Austria
Bahamas
Barbados
Belgium
Bermuda
Bulgaria  
Canada
Cayman Islands
China
Croatia  
Cyprus      
Czech Republic  
Denmark  
Dominican Republic
Estonia  
Finland  
France  
Germany
Greece  
Hong Kong
Hungary  
Iceland  
Ireland
Italy  
Jamaica
Japan
Latvia  
Lithuania  
Luxembourg
Malta
Mexico
Monaco  
Netherlands
Norway  
Poland  
Portugal  
Puerto Rico
Romania  
Slovakia  
Slovenia  
Spain  
Sweden  
Switzerland
United Kingdom
United States
Virgin Islands (U.S.)

 

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