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MAINTENANCE & SUPPORT

Designed to fit the specific needs of any laboratory, whether in the academic, government or private sector, the Maintenance and Support Program offers a variety of support packages aimed at maintaining peak performance at an affordable price. The package options range from full service coverage five days a week, to service provided on an as-needed basis. The program extends our service organization around the world with packages that fit all laboratory needs and budgets.

 

For information about purchasing a Service Contract, please contact Service Sales at +31 73 800 1900 or email [email protected].

Instrument and Assay Packages
Platinum 360 Package Overview

Intended for customers who continuously operate the instrument and require proactive service with assurance of 1-business day onsite response and an option to include assay start up and support.

 

Instruments Covered

  • Luminex® 100/200™
  • FLEXMAP 3D®

 

Supported Countries

Package Includes

  • Unlimited visits for emergency repair
  • All costs associated with emergency repair (includes travel, parts and labor)
  • Two preventative maintenance visits per year
  • On-site 1-business day response time
  • Priority scheduling of requests for service
  • Product updates and hardware modifications
  • Software support
  • As needed on-site assay support (applicable to customers of LBG or LMD products)
  • Unlimited 24 x 7 x 365 remote support
Gold 360 Package Overview

Intended for customers regularly operating the instrument who require proactive service with the assurance of 2-business day onsite response and an option to include assay start up and support.

 

Instruments Covered

  • Luminex 100/200
  • FLEXMAP 3D

 

Supported Countries

Package Includes

  • Unlimited visits for emergency repair
  • All costs associated with emergency repair (includes travel, parts and labor)
  • One preventative maintenance visit per year
  • On-site 2-business day response time
  • Priority scheduling of requests for service
  • Product updates and hardware modifications
  • Software support
  • As needed on-site assay support (applicable to customers of LBG or LMD products)
  • Unlimited 24 x 7 x 365 remote support

 

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Instrument Only Packages
MAGPIX® Platinum Package Overview

Intended for MAGPIX® specific customers to provide comprehensive coverage on the instrument, including Preventative Maintenance.

 

Instruments Covered

  • MAGPIX

 

Supported Countries

Package Includes

  • Emergency service for on-site repair or a replacement system during repairs
  • Labor and travel costs or round trip shipping charges for instrument for repair
  • Two preventative maintenance visits per year
  • Replacement parts costs for emergency repairs
  • Product updates and modifications
MAGPIX Gold Package Overview

Intended for MAGPIX specific customers to provide comprehensive coverage on the instrument, including Preventative Maintenance.

 

Instruments Covered

  • MAGPIX

 

Supported Countries

Package Includes

  • Emergency service for on-site repair or a replacement system during repairs
  • Labor and travel costs or round trip shipping charges for instrument for repair
  • One preventative maintenance visit per year
  • Replacement parts costs for emergency repairs
  • Product updates and modifications
MAGPIX Standard Package Overview

Intended for MAGPIX specific customers to provide comprehensive coverage on the instrument.

 

Instruments Covered

  • MAGPIX

 

Supported Countries

Package Includes

  • Emergency service for on-site repair or a replacement system during repairs
  • Labor and travel costs or round trip shipping charges for instrument for repair
  • Replacement parts costs for emergency repairs
  • Product updates and modifications
Platinum Package Overview

Intended for customers who continuously operate the instrument and require proactive service with assurance of on-site 24-hour response.

 

Instruments Covered

  • Luminex 100/200
  • FLEXMAP 3D

 

Supported Countries

Package Includes

  • Unlimited visits for emergency repair
  • All costs associated with emergency repair (includes travel, parts and labor)
  • Two preventative maintenance visits per year
  • On-site 1-business day response time
  • Priority scheduling of requests for service
  • Product updates and hardware modifications
  • Unlimited 24 x 7 x 365 remote support
Gold Package Overview

Intended for customers regularly operating the instrument who require proactive service with the assurance of 2-business day onsite response.

 

Instruments Covered

  • Luminex 100/200
  • FLEXMAP 3D

 

Supported Countries

Package Includes

  • Unlimited visits for emergency repair
  • All costs associated with emergency repair (includes travel, parts and labor)
  • One preventative maintenance visit per year
  • On-site 2-business day response time
  • Priority scheduling of requests for service
  • Product updates and hardware modifications
  • Unlimited 24 x 7 x 365 remote support
Silver Package Overview

Intended for customers desiring proactive service while staying within strict budgetary constraints.

 

Instruments Covered

  • Luminex 100/200
  • FLEXMAP 3D

 

Supported Countries

Package Includes

  • Unlimited visits for emergency repair
  • Costs associated with emergency repair (includes travel and labor only); parts are extra
  • One preventative maintenance visit per year
  • On-site 2-business day response time, once a purchase order has been submitted for estimated parts
  • Priority scheduling for requests for service
  • Product updates and modifications
  • Unlimited 24 x 7 x 365 remote support
Bronze Package Overview

Intended for customers that may not be using the instrument regularly and have strict budgetary constraints.

 

Instruments Covered

  • Luminex 100/200
  • FLEXMAP 3D

 

Supported Countries

Package Includes

  • One preventative maintenance visit per year
  • 20% discount on replacement parts for emergency repair (LABOR AND TRAVEL NOT INCLUDED)
  • Unlimited 24 x 7 x 365 remote support

 

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Supported Countries
Countries Platinum 360 Platinum Gold 360 Gold Silver Bronze
Austria    
Bahamas
Barbados
Belgium
Bermuda
Bulgaria          
Canada
Cayman Islands
China
Croatia          
Cyprus          
Czech Republic    
Denmark    
Dominican Republic
Estonia          
Finland    
France    
Germany
Greece    
Hong Kong
Hungary          
Iceland    
Ireland    
Italy    
Jamaica
Japan
Latvia          
Lithuania          
Luxembourg
Mexico
Malta          
Monaco    
Netherlands
Norway    
Poland    
Portugal    
Puerto Rico
Romania          
Slovakia          
Slovenia          
Spain    
Sweden    
Switzerland    
United Kingdom
United States
Virgin Islands (U.S.)

 

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