Guava® Muse® Support

An easy to use, simple, compact, robust instrument for your cell analysis needs

Guava® Muse® Warranty & Software Updates

With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a comprehensive service program supported by trained, in-house specialists and technical support representatives. With full coverage for replacement of approved instrument components, our warranty protection and service plans ensure your system remains fully operational.

Learn more about our service plans here.

Instrument Service Plans

On-Site and Depot Service Plans1 are available for the Muse Cell Analyzer, depending on the needs of your laboratory. On-Site Service Plans aim to meet the needs of customers who require maximum up-time for their systems, or are working in settings in which the instrument must remain in the laboratory. Depot Service Plans aim to meet the budgetary needs of academic laboratories.

On-Site Service Plans

  One-Year Instrument Warranty Complete On-Site Service Plan Intermediate On-Site Service Plan Basic On-Site Service Plan
Unlimited On-Site Service2    
On-Site Service Repair Visit3      
Repair Parts 20% Discount4 10% Discount
Annual Preventative Maintenance On-Site Service5  
Trained and Authorized Service Technicians
Technical Support –
Telephone and Online
Training Visit6      
Priority Service Scheduling    
Firmware Updates  

Depot Service Plans

  One-Year Instrument Warranty Complete Depot Service Plan Intermediate Depot Service Plan Basic Depot Service Plan
Unlimited Depot Service7    
Depot Service Repair8      
Repair Parts 20% Discount9 10% Discount
Annual Preventative Maintenance Depot Service  
Trained and Authorized Service Technicians
Technical Support –
Telephone and Online
Priority Service Scheduling    
Firmware Updates  

Muse Cell Analyzer Service Plans

Customer Support
Email [email protected]
U.S. +1 877 785 2323
Outside the U.S. +1 512 381 4397
EMEA +31 (0)73 800 1900
China +86 21 802 31150
Japan +81 03 5545 7444

Software Installation

 
Software Installation Instructions:
  • Download MuseSoft_V1.7.0.0.zip and copy to a USB flash drive. (Note: The file must be copied to the main or root directory of the USB flash drive.)
  • Insert the USB flash drive into a free USB port on your Muse Instrument.
  • Log-in using the permanent Administrator account and navigate to Setup>Software Update. Follow onscreen prompts to install software.
Release Date Update Description Download Software Updates
May 30, 2019
  • NEW software modules:
    • Muse Malaria Pf-Pv Detection software module version 1.6.0.0
    • Muse RBC Invasion software module version 1.6.0.0
    • Muse Open Module Red
    • Muse Open Module Yellow
  • Addressed issue:  Complete System Clean – Incorrect instructions if tapping on “Next Cleaning” from Cleaning Log.
  • Addressed issue:  An Operator or Supervisor level user should not be able to export a file to USB if the “Disable Instrument Storage Export” feature is enabled.
  • Addressed issue: Number of user accounts increased to 40.

Download Now
 
Installation Instructions:
  • Download Muse_1700_Analysis.zip to your computer. Unzip the file.
  • In the file extraction location, find setup.exe and right-click. Select “Run as administrator” to initiate installation.
  • Follow on-screen prompts to proceed with and finish installation.
Release Date Update Description Download Software Updates
May 30, 2019
  • NEW software modules:
    • Muse Malaria P.f.-P.v. Detection software module version 1.6.0.0
    • Muse RBC Invasion software module version 1.6.0.0
  • Addressed issue: An incorrect Analysis Date is sometimes indicated on Printouts.
  • Muse Open Module Red
  • Muse Open Module Yellow
Download Now

Muse Cell Analyzer Installation Videos

With the Muse Analyzer, sophisticated cell analysis has never been simpler. Even startup is a snap. Watch the following Muse demo videos to quickly set up and operate your instrument. Individual Muse demo video chapters instruct you in:

  • Unpacking the Instrument
  • Installation of Key Components
  • General Guidance for Getting Started
  • Running the System Check
  • General Care and Maintenance

For more detailed information and for handy reference, please consult the Instrument Users Guide.

Video Library

Chapter 1: Unpacking the Instrument
Video ThumbnailAn easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a co
  • Accessories included
  • Instrument features and navigation
  • Registering your instrument online
Chapter 2: Installation
Video ThumbnailAn easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a co
  • Installation
  • Filling the fluid bottles
  • Connecting the waste bottle tubing
  • Installing the flow cell
Chapter 3: Preparing to Run Samples
Video ThumbnailAn easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a co
  • Basic instrument settings
  • Main software features
  • General instrument operations
  • Exporting files
  • Updating software
  • Cleaning the fluidics using the System Clean program
Chapter 4: System Check
Video ThumbnailAn easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a co
  • Running the Muse® System Check application
  • Bead preparation
  • Running replicates
  • Result interpretation
  • System Check troubleshooting
Chapter 5: General Maintenance
Video ThumbnailAn easy to use, simple, compact, robust instrument for your cell analysis needs Guava® Muse® Warranty & Software Updates With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Luminex offers a co
  • Cleaning the fluidics and flow cell
  • Best maintenance practices

Optimize Your Fluorophore Selection

This Spectra Viewer can be used for any of our flow or imaging flow cytometers. Simply select your instrument, configuration, and fluorochomes to view the excitation and emission spectra specific to your instrument.

Flow Cytometry and Imaging

Luminex flow cytometers and cellular analysis instruments give you instant access to all facets of cellular phenotypes and morphology.

Amnis Cellstream
Amnis FlowSight
Amnis ImageStreamX Mk II
Guava easyCyte
Guava Muse

References:

  1. Not all service plans are available in all countries. For more information, please contact Service Sales at [email protected] Standard Luminex policy requires that instruments with a lapse in service coverage be recertified by Luminex prior to commencing a service plan. The recertification fee includes travel and three hours of labor.
    Additional hours of labor and parts used during the recertification will be invoiced. Additional Services (described on the following page) are not covered by any service plan.
  2. Parts, labor, and travel are included for all On-Site Service Visits under the Complete On-Site Service Plan.
  3. Parts, labor, and travel are included for the first On-Site Service Repair Visit in addition to the one Annual Preventative Maintenance On-Site Service.
  4. Under the Intermediate On-Site Service Plan, subsequent repair visits include a parts discount of 20%. Labor and travel not included.
  5. Parts, labor, and travel are included for the one (1) Annual Preventative Maintenance On-Site Service.
  6. One (1) training visit is provided under the Complete On-Site Service Plan.
  7. Parts, labor, and shipping are included for all Unlimted Depot Services under the Complete Service Plan.
  8. Parts, labor, and shipping are included for only the first Depot Service Repair in addition to the one (1) Annual Preventative Maintenance Depot Service.
  9. Under the Intermediate Depot Service Plan, subsequent repair visits include a parts discount of 20%. Labor and travel not included.