Get the most out of your CellStream® Flow Cytometry System. Choose one of our best-in-class service plans and be confident that your system is always in excellent condition and able to meet your needs. We offer a wide range of service agreements that are supported by highly-trained service professionals and technical support representatives. As part of Luminex’s complete flow cytometry solution, our service agreements are structured yet flexible, allowing you to select the level of hardware, software and application support that you prefer. Instrument qualification is also available at installation upon request, as part of our IQ/OQ service offering.
|Service Plan Features*||One-Year Warranty||Service Total Plan||Service Advanced Plan||Service Essential Plan|
|Travel & Labor Expenses||✔||✔|
|Coverage of Parts||✔||✔|
|Preventative Maintenance Visit||✔||✔||✔|
|Factory Trained & Authorized Service Engineers||✔||✔||✔||✔|
|Technical Support Services||✔||✔||✔||✔|
|One Visit for Instrument Diagnostics or Basic Repairs||✔|
* No service contract is required for a one-time service request.
Learn more about our service plans here.
In addition to service support, our worldwide technical support team is available by email and telephone. Their combined expertise in our bioscience products enables these specialists to answer questions beyond hardware and software, to help address your challenging cellular analysis needs. If your concern cannot be addressed by our technical support team over the phone, provide us your Service Plan number, and we will schedule an immediate visit from a service engineer or applications specialist.
The instrument user guide provides a wealth of information on correct instrument operation and troubleshooting, as well as system maintenance. The detailed guide also provides step-by-step instructions on how to use CellStream® Software, for sample acquisition and analysis.
If the instrument needs to be moved to a new location in the lab area or building, always use two people to lift and a sturdy transport, such as a cart. For a long distance move that requires instrument packing, please contact us. A Relocation and Installation service is available for a fee.
|Local||+1 (206) 374-7000|
|Toll Free (USA)||1-(800) 645-5476|
(analysis support & other questions)
|Supplies and Reagents|
|Calibration Reagent||CellStream||Part Number CS-400104|
|Sterilizer||0.4-0.7% Hypochlorite||VWR Part Number JT9416-1|
|Cleanser||Coulter Clenz®||Beckman Coulter Part Number 8546929|
|Debubbler||70% Isopropanol||Millipore Part Number 1.37040|
no Ca or Mg
|Millipore Part Number #BSS-1006-B (1X)
Calbiochem Part Number #6506 (10X)
|96-well Plate||Autosampler||Corning 3790|
|Pierceable Plate Cover||Autosampler||Sigma XP-100|
Note: The use of the recommended reagents is required for proper operation of the instruments. Part numbers are provided for information only. Other sources of the same reagent may be used.
This Spectra Viewer can be used for any of our flow or imaging flow cytometers. Simply select your instrument, configuration, and fluorochomes to view the excitation and emission spectra specific to your instrument.
Luminex flow cytometers and cellular analysis instruments give you instant access to all facets of cellular phenotypes and morphology.
The CellStream Flow Cytometers, with ultra-high sensitivity and customization, enable high parameter data for complex research needs.
Millipore, EMD Millipore, MilliporeSigma, the M logo, and the MilliporeSigma logo are registered trademarks of Merck KGaA, Darmstadt, Germany, and/or its affiliates, and are used under license.