Amnis® CellStream® Support

Ultra-high sensitivity and flexibility

Amnis® CellStream® Instrument Service & Support

 

Flow Cytometry Instrument Service Plans & Expert Support

 

Get the most out of your CellStream® Flow Cytometry System. Choose one of our best-in-class service plans and be confident that your system is always in excellent condition and able to meet your needs. We offer a wide range of service agreements that are supported by highly-trained service professionals and technical support representatives. As part of Luminex’s complete flow cytometry solution, our service agreements are structured yet flexible, allowing you to select the level of hardware, software and application support that you prefer. Instrument qualification is also available at installation upon request, as part of our IQ/OQ service offering.

 

Instrument Service Plan Options

 

Service Plan Features* One-Year Warranty Service Total Plan Service Advanced Plan Service Essential Plan
Travel & Labor Expenses    
Coverage of Parts    
Preventative Maintenance Visit  
Factory Trained & Authorized Service Engineers
Technical Support Services
One Visit for Instrument Diagnostics or Basic Repairs      

 

* No service contract is required for a one-time service request.

 

 

Learn more about our service plans here.

 

Instrument Technical Support

 

In addition to service support, our worldwide technical support team is available by email and telephone. Their combined expertise in our bioscience products enables these specialists to answer questions beyond hardware and software, to help address your challenging cellular analysis needs. If your concern cannot be addressed by our technical support team over the phone, provide us your Service Plan number, and we will schedule an immediate visit from a service engineer or applications specialist.

 

The instrument user guide provides a wealth of information on correct instrument operation and troubleshooting, as well as system maintenance. The detailed guide also provides step-by-step instructions on how to use CellStream® Software, for sample acquisition and analysis.

 

Product Relocation and Installation

 

If the instrument needs to be moved to a new location in the lab area or building, always use two people to lift and a sturdy transport, such as a cart. For a long distance move that requires instrument packing, please contact us. A Relocation and Installation service is available for a fee.

 

 

Customer Support
Local +1 (206) 374-7000
Toll Free (USA) 1-(800) 645-5476
Email
(instrument support)
[email protected]
Email
(analysis support & other questions)
[email protected]

 

 

Supplies and Reagents
Calibration Reagent CellStream Part Number CS-400104
Sterilizer 0.4-0.7% Hypochlorite VWR Part Number JT9416-1
Cleanser Coulter Clenz® Beckman Coulter Part Number 8546929
Debubbler 70% Isopropanol Millipore Part Number 1.37040
Sheath D-PBS,
no Ca or Mg
Millipore Part Number #BSS-1006-B (1X)
Calbiochem Part Number #6506 (10X)
96-well Plate Autosampler Corning 3790
Pierceable Plate Cover Autosampler Sigma XP-100

 

Note: The use of the recommended reagents is required for proper operation of the instruments. Part numbers are provided for information only. Other sources of the same reagent may be used.

 

Optimize Your Fluorophore Selection

 

This Spectra Viewer can be used for any of our flow or imaging flow cytometers. Simply select your instrument, configuration, and fluorochomes to view the excitation and emission spectra specific to your instrument.

 

 

 

 

Flow Cytometry and Imaging

Luminex flow cytometers and cellular analysis instruments give you instant access to all facets of cellular phenotypes and morphology.

Amnis CellStream
Amnis FlowSight
Amnis ImageStreamX Mk II
Guava easyCyte
Guava Muse

 

Software

The CellStream Flow Cytometers, with ultra-high sensitivity and customization, enable high parameter data for complex research needs.

Amnis CellStream Software

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