The Platinum Maintenance and Support Package is designed to meet the needs of the customer that wants proactive maintenance and quick service with the assurance of onsite 24-hour response time. All packages are subject to the terms and conditions of the Luminex standard Maintenance and Support Agreement.

• Unlimited visits for emergency repair
• All costs associated with emergency repair (includes travel, parts and labor)
• Two preventative maintenance visits per year
• Onsite 24 hour response time, if required  
• Priority scheduling for requests for service
• Product Updates* and Modifications**

Fill out application online

*Update means any software service pack released for the then current version of covered software
**Modification means required engineering change orders that modify the hardware of the Luminex 100 system

Questions or concerns regarding services:  support@luminexcorp.com