Multi-Tiered Maintenance and Support Program

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Luminex Multi-Tiered Maintenance and Support Program Overview

Overview

Maintenance and Support Program Tiered Levels

The Luminex Multi-Tiered Maintenance and Support Program1 was created to cover the Luminex 100 system. The program is designed to fit the specific needs of your laboratory, whether you are in the academic, government, clinical or private sector. Luminex offers a variety of service packages aimed at maintaining peak performance at a price you can afford. These service options range from full service coverage 5 days a week to service provided on an as-needed basis. Luminex's Multi-Tiered Maintenance and Support Program extends our service organization around the world with programs that fit all laboratory needs and budgets.

Program Package Summary Platinum Gold Silver Bronze

Unlimited visits for emergency repair YES YES YES

All costs associated with emergency repair YES (5)
YES (5)

Preventative maintenance visit(s) per year 2 1 1 1

Response time 24 hours (6) 48 hours (6)

Product Updates and Modifications Yes (2,3) Yes (2,3) Yes

Priority scheduling for requests for service YES YES

Discount on replacement parts for emergency repair 20%

Platinum Maintenance and Supprt Package
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Gold Maintenance and Support Package
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Silver Maintenance and Support Package (Academic & Government ONLY)
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Bronze Maintenance and Support Package (Academic & Government ONLY)
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All packages will cover instruments that contain the JDS Uniphase laser as well as the Coherent laser
Update means any software service pack released for the then current version of covered software
Modification means required engineering change orders that modify the hardware of the Luminex 100 system
Must be redeemed during the year of coverage (travel expenses not included)
Includes travel, parts and labor
Onsite, if required, and restricted to certain geographic areas within the United States, Canada and the European Union at this time
Luminex catalog numbers CN-0069-01 or CN-0070-01
Not to exceed $7,500 for the US and Canada and $8,000.00 USD for the European Union
All programs subject to terms and conditions of Luminex Standard Maintenance and Support Agreement

CONTACT INFORMATION: To find out more information about the maintenance and support program please call Janna Magoc (512) 219-8020 x3259.

Questions or concerns regarding services: support@luminexcorp.com