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Gold Maintenance and Support Package

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The Gold Maintenance and Support Package is designed to meet the needs of the customer that wants proactive maintenance and onsite 48-hour response time. All packages are subject to the terms and conditions of the Luminex standard Maintenance and Support Agreement.

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Gold Maintenance and Support Package

  • Unlimited visits for emergency repair
  • All costs associated with emergency repair (includes travel, parts and labor)
  • One preventative maintenance visit per year
  • Onsite 48 hour response time, if required
  • Priority scheduling for requests for service
  • Product Updates* and Modifications**



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*Update means any software service pack released for the then current version of covered software
**Modification means required engineering change orders that modify the hardware of the Luminex 100 system


CONTACT INFORMATION: To find out more information about the maintenance and support program please call Janna Magoc (512) 219-8020 x3259.

Questions or concerns regarding services:  support@luminexcorp.com

 

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