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Assay Field Support Specialist
CUST03-02
The position of Assay Field Support Specialist will involve all aspects of field support for Luminex and Luminex Molecular Diagnostics assays, including demonstration, training and on-site troubleshooting. The AFSS will also be required to provide a high level of support for Luminex instrumentation. This individual will be required to deliver technical presentations and interact with customers in a clinical diagnostic environment.
Responsibilities:
- Train customers on the use of Luminex and Luminex Molecular Diagnostics assays
- On-site troubleshooting of assay & basic instrumentation issues for efficient resolution of customer complaints
- Perform customer-specific experiments as part of troubleshooting efforts
- Provide phone and email contact with customers where appropriate
- Interact effectively with various departments within the Luminex organization to ensure efficient communication and resolution of customer complaints and inquiries, including (but not limited to) Technical Support, Product Development/Research, and Sales/Marketing
- Documentation of activities and troubleshooting progress in the Oracle database
- Documentation for quality assurance purposes
Skills and Experience:
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University degree (BSc), preferably in Molecular Biology or a related discipline (or equivalent work experience)
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Clinical laboratory experience a definite asset
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Experience with Luminex instrumentation an asset
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Experience with Oracle an asset
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Practical experience with molecular biology and enzyme reactions
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Clear understanding of essential concepts of molecular and protein assays and GLP
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Compliance to ISO 13485:2003, 21 CFR 820
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Proven technical skills
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Proven computer & writing skills
Absolutely no phone calls or walk-ins, please. Mail, e-mail, submit online or fax your résumé and references to:
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Mail
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Email
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Submit Online |
Fax
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Luminex Corporation
Attn: Careers
12212 Technology Blvd.
Austin, TX 78727-6115
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opportunities@luminexcorp.com
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Submit your resume online.
Click Here
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Fax: (512) 401-5496
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