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Order Management Associate II
ACCTOM002-02
Duties/Responsibilities of Position:
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Review purchase orders for completeness, e.g., correct bill to and ship to addresses, contact information, payment terms, pricing, etc.
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Enter the orders into the ordering software within a specified time.
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Confirm with the customer that the order has been received and entered into our system.
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Create new ship to and bill to addresses within the software.
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Proactively follow-up and respond to customers about incomplete orders, backordered items, and scheduled ship dates.
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Determine scheduled ship dates for instrument orders based on communicated customer requirements and manufacturing capacity.
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Run reports needed for quality purposes and to track performance, e.g., meeting scheduled ship dates, etc.
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Investigate non-standard orders to expedite the order entry process. This may include working closely with the Customer, Accounting and Sales.
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Use a reporting tool on a daily basis to obtain information pertinent to duties.
Experience/Education Required/Desired:
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Associates degree or 3 years equivalent experience.
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Working knowledge of the software applications used for Order entry and complaint tracking.
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Working knowledge of the order/shipping process.
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Strong verbal and written interpersonal and communication skills.
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Superior telephone etiquette and an ability to deal effectively with customers, peers and management.
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Absolutely no phone calls or walk-ins, please. Mail, e-mail, submit online or fax your résumé and references to:
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Mail
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Email
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Submit Online |
Fax
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Luminex Corporation
Attn: Careers
12212 Technology Blvd.
Austin, TX 78727-6115
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opportunities@luminexcorp.com
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Submit your resume online.
Click Here
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Fax: (512) 401-5496
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