Luminex Central Repair Facility

The Luminex Central Repair Facility (LCRF) is an extension of the Field Service department, offering an additional service option to customers. The LCRF provides excellent service by trained experts in a timely manner and is committed to ensuring customer satisfaction.

Central Repair Facility Service Packages

Program Package Summary	Express	Extra	Extensive	Coherent Change Over
Services performed	Two	Four	Nine	Eleven
Functions verified	Five	Six	Eight	Five
Specifications verified	Eight	Eight	Nine	Eight
Replace Uniphase laser with a Coherent laser	No	No	No	Yes
Cost (excludes shipping and handling or additional parts or service)	$350.00 USD	$550.00 USD	$900.00 USD	$14,000.00 USD

At this time the following items are accepted by the LCRF for repair: Luminex 100/200™, Luminex XYP™ (XY Platform), Luminex SD™ (Sheath Delivery system) and optical platform.

Express Repair Service

Overview The Express Repair Service offers the fastest turn around time while ensuring optimal performance of the Luminex 100 or 200 instruments. Cost $350.00 USD (excludes shipping & handling or additional parts or services) Luminex 100/200 Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill. Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.	Services Performed Check unit over and verify that it passes all Field Service functions and specifications. Optimize alignment of lasers (if necessary) Functions Verified Wash Prime Backflush Calibration Self Test Specifications Verified Temperatures Pressures High Voltage Offsets CV’s Means Controls (if applicable) Laser Power

Extra Repair Service

Overview The Extra Repair Service verifies the optimal performance of the Luminex 100 or 200 instruments in addition to replacing key external consumables Cost $550.00 USD (excludes shipping & handling or additional parts or services) Luminex 100/200 Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill. Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.	Services Performed Check unit over and verify that it passes all Field Service functions and specifications Optimize alignment of lasers (if necessary) Replace air filter, sheath filter and clean bottom filter Replace syringe Teflon tip Functions Verified Wash Prime Backflush Calibration Self Test Syringe Operations Specifications Verified Temperatures Pressures High Voltage Offsets CV’s Means Controls (if applicable) Laser Power

Extensive Repair Service

Overview The Extensive Repair Service offers the most in-depth and thorough service to ensure the optimal performance of the Luminex 100 or 200 instruments. This service is above and beyond nominal evaluation. Cost $900.00 USD (excludes shipping & handling or additional parts or services) Luminex 100/200 Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill. Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.	Services Performed Check unit over and verify that it passes all Field Service functions and specifications Optimize alignment of lasers (if necessary) Remove external light, scratches and marks Professional or factory packaging of instrument for shipping Clean cuvette and sample injection needle of optical platform Replace broken or leaking fittings Upgrade firmware (if required) Replace worn/discolored fluidics lines Functions Verified Wash Prime Backflush Calibration Drain Sanitize Self Test Syringe Operations Specifications Verified Temperatures Pressures High Voltage Offsets CV’s Means Controls (if applicable) Laser Power

Coherent Change Over Repair Service

Overview The Coherent Change Over Repair Service will replace the existing Uniphase laser in the Luminex 100 instrument with a Coherent laser. In addition to replacing the laser, several other components must be replaced in order to accommodate the requirements of the new laser. Cost $14,000.00 USD (excludes shipping & handling or additional parts or services) Luminex 100/200 Due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill. Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.	New Components Power Supply Laser Driver Board Optical Platform Red Laser (comes on new platform) Fan Platform Mounting Bracket Main Fuses (3 amp replaces the 2 amp) Compressor Mounting Bracket Laser Mounting Bracket Once the Coherent laser is installed, performance of the LX100 will be verified to include: Check unit over and verify that it passes all Field Service functions and specifications Optimize alignment of lasers (if necessary) Functions Verified Wash Prime Backflush Calibration Drain Specifications Verified Temperatures Pressures Flow Rate High Voltage Offsets CV’s Means Controls (if applicable)

Shipping Guidelines

The LCRF has compiled this list of guidelines to help our customers return parts or instruments for repair. At this time, the following items are accepted by the LCRF for repair: Luminex 100/200, XY Platform, Sheath Delivery system (SD), and optical platform. *Please do not send any valves, lasers, circuit boards, syringe pumps, sensors, compressors, PMT’s, or items that are considered non-repairable. For all items it is not necessary to send any cables, which are not permanently attached.

Instruments
Luminex 100/200: due to the sensitivity of the unit, please return unit in original box and crate. If the unit is not returned in original crate and box, an additional charge for the crate and/or box will automatically be added to the bill.

Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.

XY Platform: due to the calibration and alignment of the plate holder, please return platform in original shipping box and include the shipping plug (secures the plate holder during transit). If unit is not returned in original shipping box w/shipping plug, an additional charge for the box and/or plug will automatically be added to the bill.

Sheath Delivery (SD): when returning SD, please drain unit and return in original shipping box. If unit is not returned in the original shipping box, an additional charge for the box will automatically be added to the bill. Note: Please decontaminate the unit per the instructions in the users’ manual, and include a copy of the completed documentation with the instrument. If the completed documentation is not included with the instrument, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.

Components
Optical Platform: due to the sensitive alignment of the optics, all platforms will be returned to the customer in a specially designed shipping box. These shipping boxes can be used until they are no longer suitable to make the journey. If a shipping box is not available or the platform is not returned in one, an additional charge will automatically be added to the bill. *Please leave the short length of tubing coming from the top of the cuvette to the T-connection, on the platform. Also, for alignment purposes, please leave the green laser attached to the platform (For Coherent Lasers, it is not necessary to include the controller box, but it is preferred. For Uniphase Lasers, the controller cannot be separated from the laser head, it is a matched set). Do not send the bracket, for either laser, which supports the controller box. It is not needed and will not fit in the shipping box, so it will have to be shipped back separately for an additional cost. Additionally, flushing the cuvette with DI water and then draining it will help to reduce clogs and repair time once it is reattached to the system.

Note: Please decontaminate the platform by flushing it with 10% bleach solution prior to flushing with DI water. Include a copy of the completed documentation from the users’ manual with the instrument. If the completed documentation is not included with the platform, it will be considered “Contaminated” and an additional fee will automatically be added to the bill. “Decontamination”, done either by the customer or the LCRF, is required prior to the unit being evaluated.